Customers will be charged in their default currency depending on which region their IP address and shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made.
Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.
While we provide our pricing guidelines to our wholesale retailers, which we will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.
We are committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case. Each case must be presented to us first before an exchange or refund is offered and given,
As we are an international company based in the USA, any transactions placed outside of the USA may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by us and not fees that we set out.
We do not accept returns on any products that are deemed health or beauty products. If the item was sent damaged we will gladly replace it.
If you need to return an item, please Contact Us with your order number and details about how the product was damaged. We will respond quickly with instructions for how to return items from your order.
We do not accept any returns on any beauty products due to health and safety.
We do not accept returns for items purchased from one of our stockists or distributors.
We respect the right to cancel your order due to any reason we deem necessary. Upon us canceling your order, your payment will be refunded immediately by the same method that you provided payment to us.
Should you wish to cancel your order for any reason please contact us immediately email@example.com. Cancellations are acceptable within 30 mins of purchase. After this time Items can not be cancelled without a cancellation fee which is equal to 50% of the final price charged. No orders can be cancelled once drafts have been submitted to you for approval.
Information Gathering & Usage – Types of Information Collected
Traffic Data Collected
We automatically track and collect the following categories of information when you visit our Platform: (1) IP addresses;
(2) domain servers;
(3) types of computers, smartphones, or tablets accessing the Platform;
(4) types of web browsers used to access the Platform; and
(5) analytics data related to mobile application use, including, but not limited to, length of time on the application, activities on the application, and features accessed on the application (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Platform. We also use “cookies” to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and to store your password so you do not have to re-enter it each time you visit the Platform.
Personal Information Collected
In order for you to access certain services and products that we offer via the Platform, we require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information may include the following categories of information:
(1) Contact Data (such as your name, mailing address, and e-mail address, or other optional information you may provide via an application);
(2) Financial Data (such as your account or credit card number); and
(3) Demographic Data (such as your zip code, age, and income). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. This shall include the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations).
Potential for Location Data to be Collected
Certain applications provided via the Platform and service may provide you the choice of allowing access to your location data, particularly if you give such application access to your social media account(s) such as Facebook, Twitter, or Instagram. This means that the application provider may know the exact physical location of an end user and contact an end user to provide product offerings in a given area. If you wish to disable this functionality, you may do so in the given application.
Potential for Other Users to Contact You
To the extent that a given application supports personal messaging functionality between and among end users, you may receive personal messages from other end users. You can disable this functionality by using the unsubscribe and other disabling instructions in the given application.
Potential for Advertisement Links to Other Sites and Applications
Uses of Information Collected
Company Use of Information
We use Contact Data to send you information about our company or our products or services, or promotional material from some of our partners, or to contact you when necessary. We use your Financial Data to verify your qualifications for certain products or services and to bill you for products and services. We use your Demographic Data to customize and tailor your experience on the Platform, displaying content that we think you might be interested in and according to your preferences. We and the applications available on the Platform may use Personal Information to contact you regarding information that may interest you or to otherwise offer you coupons, services, advice, information, or other redeemable promotions. If you wish to unsubscribe from such communications, please follow the unsubscribe instructions provided via the given application or the as provided in any such communication.
Sharing of Personal Information
1) It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
Users choice regarding collection, use, and distribution of Personal Information
You may choose not to provide us with any Personal Information. In such an event, you can still access and use certain parts of the Platform; however you will not be able to access and use those portions of the Platform, including our core services, which require your Personal Information.
Confidentiality and Security of Personal Information
(a) comply with a court order or other legal process;
(b) protect our rights or property; or
(c) enforce our Terms of Service.
User Ability to Access, Update, and Correct Personal Information
We maintain a procedure in order to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may visit your personal profile. Through your personal profile you may:
(a) review and update your Personal Information that we have already collected;
(b) choose whether or not you wish us to send you information about our company, or promotional material from some of our partners; and/or
(c) choose whether or not you wish for us to share your Personal Information with third parties.
Our Platform, and all applications promulgated through it, are not directed to or should be available to children under 15 years of age. We do not knowingly collect any kind of personal data from children under 15 years of age. If we become aware of such data collection, we will immediately delete such data. If any parent or guardian learns or otherwise becomes aware of a child under 15 years of age using the Platform or otherwise providing personal information, please contact us at firstname.lastname@example.org.
Lost or Stolen Information
You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly.
The Platform contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We also make chat rooms, forums, message boards, and newsgroups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.